FAQ
General Questions
Opening Hours
Where can I check today's opening hours?
Opening hours can change by season, holidays and private events. Please check the current timetable on the website or contact Kids Arena before visiting.
Do I need to book in advance?
Booking in advance is recommended, especially during weekends, holidays and busy periods. It helps secure your preferred time slot.
Can I arrive without a reservation?
Walk-ins may be possible when there is availability, but entry is not guaranteed during busy sessions.
How long does a visit usually last?
Session length depends on the ticket or activity booked. Please check the booking option selected for the exact duration.
Rules & Safety
Do children need adult supervision?
Yes. Parents or responsible adults should remain available and follow the team’s guidance during the visit.
What should children wear?
Comfortable clothing for active play is recommended. Avoid loose accessories or items that may get in the way during movement.
Are socks required?
Please follow the venue rules for play areas. If specific socks are required for an activity, the team will let you know before entry.
Can children bring outside food or drinks?
Outside food and drinks may be restricted depending on the booking type and event. For birthdays or groups, please confirm details in advance.
What happens if my child needs help during an activity?
The Kids Arena team is there to guide activities and help children use the space correctly. Children should always listen to staff instructions.
Prices & Booking
Where can I see current prices?
The most up-to-date prices are shown in the online booking flow or in the package PDFs linked from the relevant page.
Do prices change depending on the day?
Prices and availability can vary depending on the activity, date, time slot, season or package selected.
How do I pay for a booking?
Follow the payment steps in the online booking system. For special bookings, groups or events, contact Kids Arena directly.
Are birthday packages priced per child?
Birthday packages are usually based on the selected package and number of guests. Check the birthday page or package PDF for the current details.
Can I change or cancel a booking?
Changes depend on availability and booking conditions. Contact Kids Arena as soon as possible if you need to update your booking.
Birthday Parties
What is included in a birthday party?
Birthday parties include active play and package-specific extras such as food, drinks, cake or decoration depending on the option selected.
How far in advance should I book?
Book as early as possible, especially for weekends and popular times. This gives you more choice of dates and time slots.
Can I choose between different birthday packages?
Yes. Kids Arena offers different birthday package options so families can choose the format that fits their group.
Do you provide invitations?
After booking, Kids Arena can provide a personalised birthday invitation with the child’s photo and party details, ready to share.
Can parents stay during the birthday party?
Parents can usually stay during the party. For larger groups or specific arrangements, confirm details with the team when booking.
Groups & School Trips
Can schools organise a visit to Kids Arena?
Yes. Kids Arena welcomes school groups and can create active, memorable experiences for students.
Are activities adapted for different ages?
Activities can be organised according to the age and needs of the group. Share your group details when contacting Kids Arena.
How do I request a group booking?
Send an email to info@KidsArena.es or contact the venue with your preferred date, group size and type of activity.
Can Kids Arena host camps or clubs?
Yes. Kids Arena can work with organised groups, camps and clubs depending on availability and the activity plan.
Is there a minimum group size?
Minimums can depend on the type of booking. Contact Kids Arena with the number of children and adults so the team can recommend the best option.
